Terms & Conditions

Terms & Conditions

Welcome to the Uist Wool Terms and Conditions. Our website is here to deliver a service to you the customer and we endeavour to deliver a pleasant and enjoyable experience. Using our website constitutes your agreement to follow and be bound by the terms outlined below. Please read this page thoroughly and ensure that you agree with its contents before using our site.

Terms and Conditions are subject to review and change and Uist Wool reserve the right to alter this page without due warning, for this reason, we encourage you to read this information regularly and check for changes and updates.

These terms and conditions do not affect your statutory rights.

  1. Product Information
    At Uist Wool, we do a lot of our product photography in-house. We work hard to ensure that the products are as accurately represented as possible, however we cannot guarantee that our images will appear the same on every screen.
    As an artisanal product, Uist Wool yarns are made in small batches, limited by natural resources as well as scale of production. This makes our unique and beautiful products even more exclusive, and unfortunately means that we only have limited availability of specialist yarns, and on each individual batch of our regulars.
  2. Changes to products, prices and description
    As a small organisation run by a creative team, Uist Wool reserve the right to make changes to our products without warning. This includes pricing and descriptions on the website.
  3. Cancellations and returns
    At Uist Wool, we pride ourselves on the quality of our products. If you are not satisfied with our quality, we will endeavour to replace the product at our own discretion.
    Returns can be made within 7 days of receiving your items, and you will need to cover the postage yourself.
  4. Dispatch/shipping
    All shipping costs are calculated automatically by the website and are fixed according to region.
    We live and work in a remote location. Though our postage system on the islands is excellent, there are times when links to and from the islands are disrupted and your order may be delayed.
  5. Third-parties
    Our website may occasionally have links to third-party websites. Uist Wool’s T&Cs do not apply to these sites, and you should refer to their own pages for further information.